ATELIER NOIR · Customer care
Shipping
& returns.
The essentials for receiving your pieces and understanding your return options.
01 / Delivery
On its way
to your wardrobe.
Shipping information shown throughout the collection.
- Complimentary standard shipping
- Available on orders over $150. An order of exactly $150 does not qualify for the stated offer.
- Delivery rates
- Rates for other orders are not specified in this demo. Final shipping charges require a connected checkout.
- Destinations & timing
- Supported delivery countries, dispatch times and estimated arrival dates have not been confirmed. Country choices in the checkout preview do not establish delivery availability.
- Order tracking
- Tracking requires a live order and a connected fulfilment service. The demo does not generate tracking numbers.
02 / Returns
Time to
consider your fit.
The return terms currently stated on the homepage.
- 30-day returns
- Unworn full-price pieces may be returned within 30 days. The starting point for that period must be confirmed in the store’s final policy.
- Item condition
- The stated offer applies to unworn pieces. Requirements for labels, packaging and proof of purchase have not yet been specified.
- Return shipping & refunds
- Return costs, return addresses, refund methods and processing times require the store’s confirmed policy.
- Exchanges & sale items
- Exchange options and sale-item eligibility are not specified. Ask customer care before making a return.
Before sending anything back
Start with the details.
A suggested enquiry process for the future connected store. Return instructions must be confirmed before shipping an item.
-
Review your piece.
Check the purchase date, whether the item was full price and whether it remains unworn.
-
Prepare your enquiry.
Have your order reference and product name ready. Explain the question or issue you need help with.
-
Confirm instructions.
Obtain the correct return address and any required authorization before dispatching the item.
Useful to know
Common questions.
Answers for the current website preview.
Does my bag qualify for free standard shipping?
The stated threshold is an order value over $150. Your bag shows whether its merchandise subtotal passes that threshold. Discounts, taxes and other eligibility rules require the final store policy.
Can I choose express delivery?
Express delivery is not configured in this demo. Available methods and rates must come from the connected store.
How do I arrange a return?
The contact page lets you preview a returns enquiry. It does not send messages yet. A live customer-care channel and the store’s return instructions must be connected before returns can be arranged.
Can I change or cancel a demo order?
The checkout preview does not place an order. You can edit the items and quantities in your bag at any time. Changes and cancellations for real orders will depend on the store’s fulfilment process.
Where is my refund?
No payments or refunds are processed by the demo. For real purchases, refund timing and status must be provided by the connected store and payment service.
A little more help
Have a question?
Explore the customer-care form and product FAQs.